If you experience a failed deposit that results in multiple duplicate charges, don’t worry! Goldrush Casino is committed to smooth gaming experiences for all players. In such cases, your first step should be to check your banking details and ensure everything is accurate. If you still encounter the issue, our customer support team is available around the clock to assist you. They can help reverse any duplicate charges quickly and ensure that your funds are refunded promptly so you can get back to playing Jingle Bells Power Reels™ without delay.

Goldrush Casino strives to accommodate South African players by accepting deposits from most local banks. If your deposit is rejected, first confirm that you’re using an accepted payment method. Occasionally, certain banks may block transactions for online gambling due to internal policies. In that case, we suggest trying a different payment method or contacting your bank for assistance. Our support staff can also provide guidance on which options work best to minimize any hassles.

At Goldrush Casino, we prioritize your security and the integrity of your funds. Requiring live chat confirmation for manual withdrawal requests is a measure we take to ensure it’s truly you making the request. This process adds an additional layer of verification and helps prevent fraud. Our support team is ready to assist you during your withdrawal process, making it as seamless as possible while keeping your information safe.

If you find your withdrawal stuck because of a missing reference number, do not panic! This can happen occasionally, but the solution is straightforward. Reach out to our customer support team, who can trace your request and facilitate the reissuance of the reference number as needed. They’re knowledgeable and well-equipped to resolve these issues quickly, ensuring that you can enjoy your winnings without unnecessary delays.

Goldrush Casino requires additional documents during the payout process to verify your identity, ensuring that we maintain a safe gaming environment. While it might seem slightly inconvenient, these requirements are in place to prevent fraud and protect all players. Our friendly support agents are available to guide you through this documentation process, ensuring you understand what’s needed at each stage. We aim to make this as simple and transparent as possible, so you can focus on enjoying Jingle Bells Power Reels™.