Responsible Gambling

Responsible Gambling at Goldrush Dome, Johannesburg

At Goldrush Dome, we believe gambling should be a source of entertainment, not hardship. While many people enjoy gambling responsibly, we acknowledge that it can lead to serious challenges for a small percentage of individuals. That’s why we are fully committed to encouraging responsible play and providing the tools and support needed to prevent problem gambling before it starts.

Our Responsibility

Licensed and regulated by the Gauteng Gambling Board, Goldrush Dome upholds the highest standards of player protection and accountability. We actively work to protect minors and vulnerable individuals, fostering a culture where responsible gambling is at the heart of everything we do.

Goldrush Dome also proudly supports the efforts of the National Responsible Gambling Programme (NRGP), ensuring that free, confidential help is always available to anyone affected by gambling addiction related issues.

Self-Exclusion Options

If you feel you need a break from gambling, our Self-Exclusion Programme provides an effective way to take control. You can choose from:

• Venue-Specific Exclusion: Bar yourself from accessing Goldrush Dome only.
• Provincial Exclusion: Exclude yourself from all Goldrush properties within Gauteng.
• National Exclusion: Block access to all Goldrush locations across South Africa.

In Gauteng and the Eastern Cape, you can also apply for broader exclusion from all licensed gambling venues through your Provincial Gambling Board.

How to Apply for Self-Exclusion

1. Collect the Forms:
   • Request self-exclusion forms from the Goldrush Dome security desk.
   • Alternatively, forms are available through the Provincial Gambling Board offices.
2. Complete and Submit:
   • Fill in the application with assistance from our staff if needed, and attach a recent photograph.
   • Submit the completed forms to Goldrush Dome for processing and notification to relevant bodies.

Exclusion Duration and Reinstatement

• Minimum exclusion period: 6 months.
• Exclusion is not automatically lifted. To reinstate access, you must:
  • Apply in person at Goldrush Dome after the exclusion period.
  • For provincial or national bans, provide evidence of counselling from an approved professional.
  • Demonstrate responsible conduct during your exclusion before approval is granted.

Where to Get Help

Struggling with gambling? Immediate help is available through the National Responsible Gambling Programme:

• 24/7 Toll-Free Help Line: 0800 006 008
• WhatsApp Support: Send “HELP” to 076 675 0710
• Face-to-Face Counselling: Access to a national network of trained counsellors

All services are free, confidential, and available to both players and their families.

Education and Awareness

• Responsible Gambling Training: Goldrush Dome provides training sessions to empower staff and patrons to recognize risky behaviours early.
• Self-Assessment Quiz: Take our online quiz to understand your gambling habits and identify if help may be needed.

Breaches of Self-Exclusion

• Forfeiture of Winnings: Any winnings earned during a self-exclusion period will not be paid out.
• Legal Action: Attempting to access Goldrush Dome while under exclusion may result in trespassing charges.

Need Assistance?

• Toll-Free Line: 0800 006 008
• WhatsApp Support: 076 675 0710
• Email: [email protected]

At Goldrush Dome, we’re committed to making gambling safe, responsible, and sustainable. Always play for fun — and remember, winners know when to stop.